Have you ever heard anyone — anyone — rave about their phone carrier's service? Say, "Wow, that customer service rep solved my problem in no time flat"?
If you haven't, there's a reason: The companies don't compete on service. Indeed, their service contracts are designed to keep you from jumping to other carriers unless you pony up several hundred bucks.
In September, 2009 Atlantic Monthly named Harold Meyerson one of 50 Most Influential Columnists. Calling its list “its all-star team,” Atlantic Monthly’s Top 50 are the most influential commentators in the nation – the columnists and bloggers and broadcast pundits who shape the national debates. Harold Meyerson is honored to be in their midst.
David Sirota's new book, "Hostile Takeover"
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Listen to Harold Meyerson every other week on Jon Weiner’s 4 O’clock Show on KPFK and KCRW
